Privacy Policy

1. Introduction

Bliss Beds Ltd (“we”, “us”, “our”) is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal information in accordance with UK GDPR, the Data Protection Act 2018, and all relevant Scottish and UK laws.

By providing your personal information to us, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following personal information:

2.1 Information You Provide

Name
Address
Email address
Phone number
Delivery instructions
Payment information (processed securely by third party payment providers; we do not store card details)

2.2 Information Collected Automatically

IP address
Device information
Browsing behaviour on our website

2.3 Information from Communication

Enquiries made by phone, email, social media or in-store
Details related to orders, warranties or customer service requests

3. How We Use Your Information

We use personal data for the following purposes:

Processing and fulfilling your orders
Delivering products to your home
Managing warranties, returns and inspections
Communicating with you regarding your purchase
Responding to enquiries
Improving our products and services
Record keeping for legal and tax purposes
Fraud prevention and security checksWe will never sell your personal data.

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

**Contract:** To supply goods you have purchased
**Legal obligation:** Tax, financial and consumer rights compliance
**Legitimate interest:** Business operations, improving services, fraud prevention
**Consent:** Where required for marketing communications

5. Sharing Your Information

We may share your information with:

Delivery partners & couriers
Payment processors (e.g., card merchants)
Manufacturers handling warranty claims
IT & website service providers

All third parties must comply with UK GDPR and use your data only for agreed purposes.

6. Data Storage & Retention

We store your data securely using password protected systems and encrypted services where appropriate.

We retain personal data only as long as necessary for:

Fulfilling your order
Legal accounting and tax requirements
Warranty support

Typically, order records are retained for **6 years** in line with UK law.

7. Your Rights

Under the UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (where legally permitted)
Object to processing
Request restriction of processing
Request data portability

To exercise any of these rights, contact us using the details below.

8. Cookies

If using our website, cookies may be used to enhance your browsing experience.

You can manage or disable cookies through your browser settings.

9. Data Security

We take reasonable technical and organisational measures to protect your personal data from:

Loss
Unauthorised access
Misuse
Alteration

While no system is 100% secure, we continually update our practices to meet UK standards.

10. International Transfers

We do not routinely transfer personal data outside the UK.

If this ever becomes necessary, we will ensure full compliance with UK GDPR safeguards.

11. Contact Details

**Bliss Beds Ltd**

Email: info@blissbeds.co.uk

Phone: 01382 213950

Address: Bliss Beds Ltd , Unit G wellgate shopping Centre, Dundee, DD1 2DB

For data protection queries, please contact us using the details above.

12. Updates to This Policy

We may update this Privacy Policy periodically.

The latest version will always be available on request or on our website.

Thank you for choosing Bliss Beds Ltd.

BLISS BEDS
Unit 9-11
Wellgate Shopping centre
Dundee
DD1 2DB
01382 213 950

OPENING HOURS
Monday 9:00 - 17:00
Tuesday 9:00 - 17:00
Wednesday 9:00 - 17:00
Thursday 9:00 - 17:00
Friday 9:00 - 17:00
Saturday 9:00 - 17.00
Sunday 11:00 - 16:00